Refund & Cancellation Policy

Last updated: September 21, 2026

1. Cancellation Policy

Customers can cancel their orders within 1 minute of placing the order or before the restaurant has accepted and started food preparation. Once the restaurant begins preparing the food, orders cannot be cancelled.

2. Refund Eligibility

Refunds are applicable under the following conditions:

• Order cancelled successfully within the permitted cancellation window.
• Items missing, damaged, or entirely incorrect food delivered.
• Delivery failed due to technical or operational issues on our end.

3. Refund Process & Timeline

Approved refunds are processed back to the original payment source (UPI, Credit/Debit Card, Netbanking, or Wallet) within 5-7 business days as per standard banking processing timelines.

4. Contact Support

For refund requests or assistance, please reach out to our support team at support@videomate.online.