🛡️ Application & Developer Identification (Google Play Store Compliance)
This Privacy Policy applies to the mobile applications Sufra - Se Manga Le! (Package: com.storeal.customer), Sufra Restaurant Partner (Package: com.storeal.vendor), and Sufra Delivery Partner (Package: com.storeal.rider), published under Google Play Developer azhar tech and legally operated by Azhar Shaikh (QuickDine / Sufra Multi-Service E-Commerce).
Statutory Notice: This Privacy Policy is issued in strict compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), Section 43A of the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and Google Play/Apple Developer Data Safety guidelines.
100% Cashless Operations: QuickDine / Sufra processes 100% of transactions through RBI-regulated digital payment channels (UPI, Cards, Net Banking, Digital Wallet). No cash transactions, physical currency handling, or Cash on Delivery (COD) records are maintained.
1. Notice & Data Principals Covered
This policy governs the processing of personal data for:
(a) Customers ordering food, parcels, or bike taxis;
(b) Delivery Partners & Captains fulfilling delivery and transport assignments; and
(c) Restaurant Partners / Merchant Operators listing menus and selling items.
2. Personal Data We Collect
- Account Identity: Full Name, Mobile Phone Number (verified via Telecom OTP), and Email Address. Under the principle of Data Minimisation (DPDP Act Section 6), we do not ask users for unnecessary identity documents.
- Delivery & Transit Coordinates: Precise GPS coordinates and saved delivery addresses to calculate distance-based fares and route delivery partners.
- Digital Payment Tokens: Transaction ID, payment gateway reference, UPI transaction reference, and settlement logs. We do NOT store credit/debit card numbers or UPI PINs. All payments are tokenized via RBI-authorized payment aggregators.
- Rider & Driver Verification Data: For delivery partners and captains: Driving License, Vehicle RC, Commercial Insurance, and Police Verification certificates as statutorily required under the Motor Vehicles Act 1988.
📍 Prominent Disclosure on Background Location (Riders & Captains)
The Delivery Partner App collects real-time location data (including in the background when the app is minimized or the screen is locked) exclusively while the partner is marked Online/On-Duty. This is strictly required to: (1) Dispatch nearby orders; (2) Display live customer ETA tracking; (3) Calculate accurate kilometer-based payouts; and (4) Provide passenger safety monitoring during bike taxi rides. Background location tracking ceases immediately when the rider goes Offline.
3. Purpose Limitation & Non-Disclosure
We do NOT sell, lease, or monetize personal data to advertising networks. Personal data is shared strictly on a need-to-know basis:
- With Restaurant Partners: Customer name and ordered food items to facilitate accurate preparation.
- With Delivery Partners & Captains: Drop-off GPS location, customer phone number (masked or for delivery coordination), and parcel delivery PIN/OTP. (Delivery personnel never receive cash collection instructions).
- With Payment Aggregators (Cashfree/Razorpay): Transaction tokens to complete digital settlement and 3-7 day refunds.
- With Law Enforcement Authorities: In compliance with Section 69 of the IT Act, 2000 and valid court/police requisitions.
4. Your Rights Under DPDP Act 2023
Every Data Principal possesses the following statutory rights:
- Right to Access & Summary: Request an itemized summary of personal data held by the platform.
- Right to Correction & Updating: Correct inaccurate profile records directly in the application profile.
- Right to Erasure / Account Deletion: Users have an instant self-service deletion option in-app under Profile ➔ Delete Account or online via our verified portal at
/delete-account. Personal data is permanently purged within 30 days.
- Right to Nominate: Nominate another individual to exercise data rights in the event of death or incapacity.
5. Data Storage, Retention & CERT-In Log Compliance
All personal data is securely stored on servers located within India. In accordance with CERT-In directions under Section 70B of the IT Act, 2000, secure system audit and access logs are retained for 180 days for cybersecurity and fraud investigation purposes.
🇮🇳 Statutory Grievance Redressal & Nodal Officer (India Disclosures)
In accordance with Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023:
| Google Play Developer: |
azhar tech |
| Legal Platform Entity: |
QuickDine / Sufra Multi-Service E-Commerce |
| Officer / Proprietor: |
Azhar Shaikh |
| Designation: |
Grievance Redressal Officer & 24x7 Nodal Contact Person |
| Registered Address: |
Malegaon, District Nashik, Maharashtra – 423203, India |
| Direct Developer Email: |
azhersk30@gmail.com / grievance@videomate.online |
| Helpline Phone: |
+91 8605776078 |
| Statutory Timelines: |
Acknowledgment within 48 hours; Redressal/Resolution within 30 days. |
| Law Enforcement Coordination: |
Nodal Officer available 24x7 for cyber police, RTAs, and judicial notices. |
