🛡️ Application & Developer Identification (Google Play Store Compliance)
This Privacy Policy governs the mobile application Sufra Restaurant Partner (also distributed for QuickDine merchants), owned, developed, and published by Google Play Developer azhar tech.
| Google Play App Name: |
Sufra Restaurant Partner |
| Package Name (Application ID): |
com.storeal.vendor |
| Google Play Developer Account: |
azhar tech |
| Legal Entity & Operator: |
Azhar Shaikh (Trading & Operating as QuickDine / Sufra Multi-Service E-Commerce) |
| Developer Contact Email: |
azhersk30@gmail.com | merchant-support@sufra.in |
| Official Platform Website: |
https://sufra.in |
Overview: This policy governs the processing of business, legal, and operational data for Restaurant Partners, Cloud Kitchens, and Food Business Operators (FBOs) using the Sufra Restaurant Partner App (Package: com.storeal.vendor) and Web Portal.
1. Information & Regulatory Documents Collected
To list on the platform in compliance with Indian Food Safety and Tax laws, merchants provide:
A. Statutory Food Safety & Tax Credentials
- FSSAI License / Registration Certificate: 14-digit FSSAI number and certificate copy under Section 31 of the Food Safety and Standards Act, 2006. (Unlicensed operations are strictly barred).
- Goods & Services Tax (GSTIN): GST Registration certificate (or official declaration of exemption for threshold turnover).
- Owner / Entity PAN Card: Permanent Account Number required for 1% TDS deduction on gross restaurant sales under Section 194-O of the Income Tax Act, 1961.
- Trade License / Gumasta: Issued under the Maharashtra Shops & Establishments Act, 2017 or local municipal corporations (BMC/PMC/NMMC).
- Bank Settlement Details: Cancelled cheque or passbook copy verifying business account IFSC and beneficiary name under RBI Payment Aggregator Guidelines.
B. Menu & Operational Information
- Menu items, pricing, high-resolution food images, food preparation times, and mandatory veg/non-veg classification.
- Kitchen operating hours, order acceptance logs, and customer feedback responses.
2. Purpose of Processing Merchant Information
- To publish restaurant menus, calculate accurate preparation ETAs, and process customer orders.
- To verify FSSAI active status and display the 14-digit license number prominently on customer order bills.
- To compute automated payout settlements, deduct statutory taxes (5% GST under CGST Section 9(5) and 1% TDS under Section 194-O), and generate tax invoices.
- To resolve consumer disputes, food quality claims, and hygiene inquiries under the Consumer Protection (E-Commerce) Rules, 2020.
3. Merchant Food Safety Warranties
By listing on the platform, restaurant partners agree to:
- Maintain valid FSSAI licenses continuously, uploading renewed certificates at least 30 days prior to expiry.
- Package all food in tamper-evident sealed containers before handing over to delivery partners.
- Accurately declare Vegetarian (green badge) or Non-Vegetarian (brown badge) status and major allergens (milk, nuts, gluten).
4. Grievance Redressal (India Compliance)